The City of Spokane's Water Department delivers up to 180 million gallons of clean, safe drinking water every day to more than 200,000 people in our community. The City's water system is the third largest in the state of Washington, behind Seattle and Tacoma.

Our water system includes pumps, reservoirs, source wells, and more than 1,000 miles of water mains and smaller water lines that bring water from our wells to homes and businesses. Our system is aging, with many of our pipes dating from the World War II era and earlier. We will invest millions of dollars to replace and upgrade water mains and make other improvements in coming years. See the citywide capital plan.

We are committed to operating efficiently and keeping water rates affordable for our citizens. The City has committed to limiting annual increases in rates to inflation. For 2016, we are increasing rates by 2.9 percent. For information on billing and water rates, go to our Utility Billing page.

The City of Spokane has been directed to provide information about the lawsuit entitled Durgan et al. v. City of Spokane. Here is the information, and here is a link to the web site about the lawsuit.

Water System Plan

The City develops and maintains a Comprehensive Water System Plan that's designed to help ensure the continued, reliable delivery of safe drinking water at a reasonable cost, facilitate economic growth, and foster coordination with adjacent water purveyors. The Washington State Department of Health reviews these plans, and state law requires the City to update its plan every 6 years. The City uses the document as an ongoing planning tool, with annual reviews of the plan.

The latest 6-year plan was adopted in March 2016:

Well Station Evaluation Booklet

The City of Spokane recently completed an evaluation to determine the most cost-effective way to maximize the efficiency, redundancy, and resiliency for three of its existing drinking water source facilities. The City owns and operates a total of seven well stations, which are the City’s sole water supply sources and provide high-quality drinking water to its customers. This booklet summarizes findings from site investigations and reviews of existing conditions at the Hoffman, Ray Street, and Well Electric well stations, and provides recommendations for options to regain lost production capacity and/or expand groundwater development for greater operational and production redundancy. Check out the detailed study here.

Water Conservation Master Plan

The Water Conservation Master Plan presents goals, targets, strategies and actions to conserve our water supply and to sustainably manage it for future generations. The variety of water conservation activities provides an opportunity to reduce demand while minimizing customer sacrifice and have been selected based on their pumping reduction potential for a reasonable cost.

The 2020 Water Conservation Master Plan has been developed by City of Spokane staff and reviewed by the council appointed advisory group -Sustainability Action Sub-Committee (SAS). The plan will be considered for adoption by Spokane City Council at a later date to allow for public testimony. See the 2020 Water Conservation Master Plan. (PDF 6.4 MB)

Service questions

To start or restart water service, call the City's Utility Billing office at 311, or for outside city limits, 509.755.CITY (2489), Monday through Friday, 7 a.m. to 6 p.m. If you have additional questions or comments about your water service, please call us at 509.625.7800.

Contact Information

24 Hour Water Information - 509.625.7800

Water Department Administration
914 E North Foothills Dr
Spokane, WA 99207

Office Hours: 8 a.m. to 4 p.m., Monday-Friday

Other Helpful Numbers

  • Utility Locates - 1.800.424.5555 or 811
    Call before you dig
  • Billing Concerns - 311, or for outside city limits, 509.755.CITY (2489)
  • Readings, Phone-in-service - 311, or for outside city limits, 509.755.CITY (2489)
  • Repairs - 509.625.7825
  • Water Tap/Meter Application - 509.625.6300
  • Billing/New Accounts/Shut-offs/Turn-on - 311, or for outside city limits, 509.755.CITY (2489)
  • Cross Connection Control Program - 509.625.7969 or WaterCrossConnection@spokanecity.org
  • Water Wise Spokane509.625.6293 or waterwise@spokanecity.org

Related Links