Utility Billing

City of Spokane utility bills include charges for water, wastewater, stormwater, and solid waste collection. Bills are sent monthly to more than 70,000 residential and business customers within the City and adjacent areas with City utility services.

The City is committed to assisting its customers while our community responds to slow the spread of COVID-19. Here is what’s happening:

  • Water shut-offs and late charges have been suspended for all customers during this time.
  • Low-income residential customers can apply for direct financial assistance with their City utility bills through the U-Help program. Call 456-SNAP to access help.
  • U-Help and Project Share have teamed up to raise funds to help citizens with their energy bills and their City utility bills. Check out the effort here.
  • Qualifying small businesses can seek a deferral of one to three months of City utility charges with an agreement to pay those charges over time without interest. Specific terms would be tailored for each business seeking a deferral. Fill out this simple form to start the process.

In all our utility areas, we strive to provide our customers with excellent, reliable, and affordable service. We work to make our bills understandable and predictable. Customers can lower their utility bills by taking steps to reduce their use of water (Slow the Flow) or by recycling more so they can use a smaller garbage cart.

Utility rates are reviewed annually by the City's elected leaders. The Mayor proposes the rates, and the City Council adopts them after holding a public hearing on the rates. The Mayor has committed to limiting annual rate increases to inflation to maintain the affordability of utility services.

The City of Spokane has been directed to provide information about the lawsuit entitled Durgan et al. v. City of Spokane. Here is the information, and here is a link to the web site about the lawsuit.

Each year, the City bills about $150 million in service charges. Collection rates consistently are above 99 percent of billings, providing for a very efficient and effective service, keeping costs low for the utilities and ultimately our customers.

Contact Information

Utility Bill
Spokane City Hall
808 W Spokane Falls Blvd
Spokane, WA 99201

Hours: Monday-Friday
8 a.m. - 5 p.m.

Phone: 311, or for outside city limits, 509.755.CITY (2489)
7 a.m. - 6 p.m.

Email: ubill@spokanecity.org